CPAP Direct Reviews

The prices are "fine" overall, but I do feel like they could be a bit cheaper

I was hoping to find a decent selection of masks, but there just weren’t many options. The few styles I actually liked, were out of stock, so it ended up being disappointing.

I had to return it, and the whole process was painless. The refund came through quickly, and getting the warranty sorted out was easy too.

I kind of assumed it would show up sooner, but it ended up arriving a little late. Not a huge deal, just not the quickest shipping experience.

I ordered from cpapdirect.com and, like, the product itself was fine, no real issues there. But getting help was kind of a hassle. I emailed customer service with a shipping question and, it took several days before anyone got back to me. Then when they finally replied, the answer was short and didn’t really cover everything I asked. So, yeah, I had to follow up again, which was just annoying. It wasn’t the worst experience ever, but when it’s something you actually need, the slow replies are frustrating

Ordering was straightforward. I uploaded my prescription without any hassle, and the whole thing was simple enough to figure out. They reviewed it fairly quickly, though I was kind of waiting around for an update for a bit... but overall, it was a good experience and I’d probably use them again.